Privacy Policy

Effective Date: 23/11/2024

At Valuewave, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our platform and services.

1. Information We Collect

Personal Information

When you sign up or use our services, we may collect:

  • Full name, email address, phone number, and other contact details.
  • Payment and financial information (e.g., bank account details, transaction history).
  • Identification documents, if required for compliance purposes.

Non-Personal Information

We may collect non-identifiable information such as:

  • Browser type, device information, and operating system.
  • IP address and geolocation data.
  • Usage statistics, such as pages visited and time spent on our platform.

2. How We Use Your Information

We use your information to:

  • Facilitate transactions and process payments securely.
  • Personalize and improve your experience on our platform.
  • Provide customer support and resolve issues.
  • Send you updates, promotional offers, or important service-related communications.
  • Ensure compliance with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Third parties who assist in payment processing, identity verification, or data analytics.
  • Regulatory Authorities: To comply with applicable laws, regulations, or legal proceedings.
  • Business Partners: In cases where you authorize data sharing for additional services.
  • Security Purposes: To protect against fraud, unauthorized access, or other security risks.

4. Data Security

We implement robust security measures to safeguard your information, including encryption, access controls, and secure servers. However, no data transmission over the internet can be guaranteed to be completely secure.

5. Your Rights

You have the right to:

  • Access and review your personal information.
  • Update or correct inaccurate data.
  • Request deletion of your information, subject to legal or contractual obligations.
  • Opt out of marketing communications at any time.

6. Retention of Information

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through our platform or via email, along with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Your trust is essential to us, and we are committed to protecting your privacy. Thank you for choosing Valuewave.

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At Valuewave, we are redefining the future of financial transactions across Africa and beyond.

Open a chat or give us call at 2348063475332, For technical issues and general inquiries, Please email us at support@valuewave.co

Valuewave is authorized by the Corporate Affairs Commission (CAC) under the relevant financial regulations to provide payment services.

Valuewave Technologies, located at 38 Salami shaibu Street, Pedro Somolu Lagos, Nigeria, is an affiliate of Valuewave Ltd and is authorized by the Corporate Affairs Commission (CAC) to provide payment services.

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