Refund policy

Effective Date: 23/11/2024

At Valuewave, customer satisfaction is our priority. If you encounter any issues with our services or transactions, we are here to assist. Please review our refund policy below:

Eligibility for Refund

Refund requests must be submitted within 7 days of the transaction date.

Conditions for Refund

  • Refunds are applicable only in cases of errors, unauthorized charges, or issues caused by our platform.
  • Requests must include clear evidence of the issue (e.g., transaction receipts, error screenshots).

Non-Refundable Cases

  • Refunds are not applicable for completed transactions initiated by the user, such as money transfers or payments, unless there was a proven error on our platform.
  • Subscription fees or service charges are non-refundable once the service period has commenced.

How to Request a Refund

  1. Contact our support team at support@valuewave.co or via our app chat with your account details and a description of the issue.
  2. Provide any additional documentation required to process your request.

Processing Timeline

Approved refunds will be processed within 7 days and credited back to the original payment method or account.

If you have any questions about this policy, please reach out to us at support@valuewave.co. We’re committed to resolving issues promptly and transparently.

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At Valuewave, we are redefining the future of financial transactions across Africa and beyond.

Open a chat or give us call at 2348063475332, For technical issues and general inquiries, Please email us at support@valuewave.co

Valuewave is authorized by the Corporate Affairs Commission (CAC) under the relevant financial regulations to provide payment services.

Valuewave Technologies, located at 38 Salami shaibu Street, Pedro Somolu Lagos, Nigeria, is an affiliate of Valuewave Ltd and is authorized by the Corporate Affairs Commission (CAC) to provide payment services.

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